'Fishing' for a site where we can finally get answers is not customer service. But, nothing works better than being able to either E-mail directly to support or call.

Microsoft can respond that there is all sorts of documentation for support.

A larger part is that without spending literally days to 'find' somewhere to get answers, there is no support for O365. Godaddy told us that we'd have to uninstall Outlook - again, part of the reason we are exhausted with O365. We could switch to another client, but they are used to Outlook and would sooner keep that. I think assuring the office personnel that they have desktop Outlook is all that concerns them. If we're able to use Outlook on the desktop (and yes, the subscription is still active), why wouldn't we be able to use Outlook on the Web? Do you mean we'd have to create accounts in ? If so, that's not a huge issue. You mean, we won't have O365 on the Web? We understand that. So why would we lose the ability to use Outlook on the Web? It sounds like we're not clarifying. I know that I personally have an account. You mentioned that there would be no access to Outlook on the Web. Our plan is to simply use our hosting company for everything, but we want to retain everything 'other' than Exchange. Worse, if they send E-mail that never arrives, it's not only embarrassing but reason for clients to look elsewhere for our services. Clients are 'not' forgiving when they don't receive expected E-mail, or cannot send E-mail. We cannot afford to have issues with E-mail when it's a very large part of the business. Godaddy is not sufficient in providing support, and they threatened that our desktop Outlook would need to be uninstalled. But it wasn't the first time, and nobody provides support. Had far too much go wrong with mail not being delivered, received, etc.

Outlook 2021 exchange